Return & Exchange Policy
How do I return an item?
OTB Cyclery’s Online Store Return Policy
OTB guarantees all merchandise we sell to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 14 days can be returned for only exchange or online store credit. Merchandise received after 30 days will only be accepted at our discretion for either exchange or store credit.
Please note: All products must be returned in their ORIGINAL condition, with tags still attached.
We will only refund shipping charges if we are responsible for sending the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price of the item. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
To return or exchange a product please send it back to the shop along with a copy of your receipt and instructions for what is being exchanged or returned.
Note: All products must be returned in their ORIGINAL condition, with tags still attached.
OTB will refund shipping charges if we are responsible for a shipping error or defective item. We're sorry, but size exchanges will not have the return shipping reimbursed, and you will be charged to re-ship the correct item.
Note: We do not accept returns on products that were not purchased via this website.
Returns & Exchanges mailing address:
720 Elm Avenue
Waco, TX 76704
* Important Note: We reserve the final approval on all Returns and Exchanges.